Security Policy
Effective Date: July 27, 2025
Our Security Commitment
At SlammedTracker, we take the security of your data seriously. This Security Policy outlines the measures we implement to protect your personal information, vehicle data, and account security.
Our commitment: We employ industry-standard security practices and continuously monitor and improve our security posture to protect against threats and unauthorized access.
Data Protection Measures
Encryption
- Data in Transit: TLS 1.3 encryption for all communications
- Data at Rest: AES-256 encryption for stored data
- Database: Encrypted database storage and backups
- File Storage: Encrypted file systems and cloud storage
Access Controls
- Role-Based Access: Minimum necessary access principles
- Multi-Factor Authentication: Required for admin access
- Regular Reviews: Quarterly access permission audits
- Automated Monitoring: Real-time access logging and alerts
Infrastructure Security
- Secure Hosting: Enterprise-grade cloud infrastructure
- Network Security: Firewalls, intrusion detection systems
- Regular Updates: Automated security patches and updates
- Vulnerability Scanning: Continuous security assessment
Monitoring & Detection
- 24/7 Monitoring: Continuous system and security monitoring
- Threat Detection: Advanced threat detection and response
- Incident Response: Dedicated security incident response team
- Audit Logging: Comprehensive activity logging
Account Security
Authentication Security
- Strong Passwords: Minimum 8 characters with complexity requirements
- Password Hashing: Industry-standard bcrypt with salt
- Account Lockout: Automatic lockout after failed login attempts
- Session Management: Secure session tokens with expiration
- Device Tracking: Monitoring of login locations and devices
User Security Features
- Login Notifications: Email alerts for new device logins
- Active Sessions: View and manage active sessions
- Password Reset: Secure password recovery process
- Account Activity: Log of recent account activities
- Suspicious Activity: Automatic detection and blocking
- Geographic Restrictions: Optional location-based access controls
- Device Authorization: Control which devices can access your account
- Security Questions: Additional verification options
Application Security
Secure Development Practices
- Security by Design: Security considerations in all development phases
- Code Reviews: Mandatory security-focused code reviews
- Static Analysis: Automated code security scanning
- Dependency Management: Regular updates and vulnerability scanning of libraries
- Secure Coding Standards: Following OWASP guidelines and best practices
Application Security Controls
| Security Control | Implementation | Purpose |
|---|---|---|
| CSRF Protection | Anti-forgery tokens on all forms | Prevent cross-site request forgery |
| XSS Prevention | Input validation and output encoding | Prevent cross-site scripting attacks |
| SQL Injection | Parameterized queries and ORM | Prevent database injection attacks |
| Content Security Policy | Strict CSP headers | Prevent content injection attacks |
| Rate Limiting | Request throttling and API limits | Prevent abuse and DoS attacks |
Infrastructure Security
Cloud Security
- Trusted Providers: Use of tier-1 cloud providers with security certifications
- Geographic Distribution: Data centers in secure, compliant jurisdictions
- Physical Security: 24/7 monitored facilities with biometric access
- Environmental Controls: Climate control, fire suppression, power backup
Network Security
- Firewalls: Multi-layer network firewalls
- DDoS Protection: Advanced DDoS mitigation
- VPN Access: Secure remote access for administrators
- Network Segmentation: Isolated network zones
- Intrusion Detection: Real-time network monitoring
- Traffic Analysis: Anomaly detection and blocking
- SSL/TLS: Strong encryption for all connections
- Certificate Management: Automated certificate renewal
Backup and Recovery
Backup Strategy
- Regular Backups: Automated daily, weekly, and monthly backups
- Geographic Distribution: Backups stored in multiple locations
- Encryption: All backups encrypted at rest and in transit
- Testing: Regular backup restoration testing
- Retention: Multiple backup generations following retention policies
Disaster Recovery
Recovery Time Objectives
- Critical Systems: Recovery within 4 hours
- Full Service Restoration: Complete recovery within 24 hours
- Data Loss Prevention: Maximum 1 hour of data loss (RPO)
- Communication: User notifications within 1 hour of incident
Incident Response
Response Process
- Detection: Automated monitoring and manual reporting
- Analysis: Incident classification and impact assessment
- Containment: Immediate action to limit incident scope
- Investigation: Root cause analysis and evidence collection
- Resolution: Remediation and system restoration
- Post-Incident: Review, documentation, and improvement
Communication Plan
| Incident Severity | User Notification | Communication Channel | Timeline |
|---|---|---|---|
| Critical | Immediate notification | Email, in-app banner, status page | Within 1 hour |
| High | Prompt notification | Email, status page | Within 4 hours |
| Medium | Standard notification | Status page, next login | Within 24 hours |
| Low | Maintenance window | Status page | Next scheduled update |
Compliance and Certifications
Security Standards
- ISO 27001: Information security management
- SOC 2 Type II: Security, availability, and confidentiality
- OWASP: Following web application security guidelines
- NIST Framework: Cybersecurity framework compliance
Privacy Regulations
- GDPR: General Data Protection Regulation
- CCPA: California Consumer Privacy Act
- PIPEDA: Personal Information Protection Act
- COPPA: Children's Online Privacy Protection
Security Training and Awareness
- Employee Training: Regular security awareness training for all staff
- Phishing Simulations: Monthly phishing awareness exercises
- Security Updates: Quarterly briefings on security threats and best practices
- Incident Response Training: Regular drills and tabletop exercises
- Third-Party Security: Vendor security assessment and training
Vulnerability Management
Security Testing
- Penetration Testing: Annual third-party security assessments
- Vulnerability Scanning: Continuous automated scanning
- Code Security Review: Regular static and dynamic analysis
- Bug Bounty Program: Coordinated disclosure program for researchers
Patch Management
- Critical Patches: Applied within 24-48 hours
- Security Updates: Applied within 7 days
- Regular Updates: Monthly maintenance windows
- Testing Process: All patches tested before production deployment
Your Security Responsibilities
Best Practices for Users
- Strong Passwords: Use unique, complex passwords
- Keep Software Updated: Maintain current browser and device security
- Secure Networks: Avoid public WiFi for sensitive activities
- Verify Communications: Be cautious of phishing attempts
- Report Issues: Contact us immediately about security concerns
- Log Out: Always log out when using shared devices
Reporting Security Issues
We encourage responsible disclosure of security vulnerabilities. If you discover a security issue:
Contact Information
Email: security@jtworx.com
Subject: [SECURITY] Brief description of issue
Include: Detailed description, steps to reproduce, potential impact
Response Time: We acknowledge reports within 24 hours
Responsible Disclosure Guidelines
- Do Not: Access or modify user data without permission
- Do Not: Perform testing that could disrupt our services
- Do Not: Publicly disclose vulnerabilities before we can fix them
- Do: Provide clear, detailed reports with reproduction steps
- Do: Allow reasonable time for us to investigate and fix issues
- Do: Work with us to validate fixes before public disclosure
Security Audit and Review
Regular Assessments
- Internal Audits: Quarterly security posture reviews
- External Audits: Annual third-party security assessments
- Compliance Reviews: Regular compliance with security standards
- Risk Assessments: Ongoing evaluation of security risks
Continuous Improvement
- Threat Intelligence: Stay current with emerging security threats
- Security Metrics: Track and measure security effectiveness
- Industry Standards: Adopt new security best practices
- User Feedback: Incorporate security feedback from users
Third-Party Security
Vendor Management
- Security Assessment: All vendors undergo security evaluation
- Contractual Requirements: Security obligations in all vendor contracts
- Regular Reviews: Ongoing assessment of vendor security practices
- Data Processing Agreements: Clear data handling requirements
Integration Security
- API Security: Secure authentication and authorization for integrations
- Data Minimization: Share only necessary data with third parties
- Encryption: All third-party data transfers encrypted
- Monitoring: Track and log all third-party access
Mobile Security
For users accessing SlammedTracker via mobile devices:
Security Features
- App Security: Code obfuscation and tamper detection
- Certificate Pinning: Prevent man-in-the-middle attacks
- Biometric Auth: Support for fingerprint and face recognition
- Auto-Lock: Automatic session timeout on mobile
User Recommendations
- Device Security: Keep your device OS updated
- App Store: Only download from official app stores
- Screen Lock: Use device lock screen protection
- Lost Device: Remote wipe capabilities available
Policy Updates
This Security Policy is reviewed and updated regularly to address:
- Emerging security threats and technologies
- Changes in regulatory requirements
- Improvements in security best practices
- Feedback from security assessments and audits
- User feedback and security recommendations
When we update this policy:
- We'll update the "Effective Date" at the top
- Significant changes will be communicated to users
- We'll maintain a record of policy versions and changes
Frequently Asked Questions
All photos and documents are encrypted using AES-256 encryption both when stored and transmitted. They're stored on secure cloud infrastructure with restricted access and regular security audits.
We have a comprehensive incident response plan. We'll immediately contain the breach, assess the impact, notify affected users within 72 hours, and work with law enforcement and regulators as required.
Access to user data is strictly limited to authorized personnel who need it for legitimate business purposes (support, maintenance, etc.). All access is logged and monitored.
We continuously monitor and update our security measures. Critical security patches are applied within 24-48 hours, and we conduct comprehensive security reviews quarterly.
Contact Our Security Team
For security-related questions, concerns, or to report security issues:
General Security Questions:
Email: security@jtworx.com
Response: Within 48 hours
Security Vulnerabilities:
Email: security@jtworx.com
Response: Within 24 hours
Emergency Security Issues: For critical security incidents affecting active users, contact us immediately at security@jtworx.com with "URGENT SECURITY" in the subject line.